Frequently Asked Questions

Yes! Local Guide is completely free to use. There are no in-app purchases or subscription fees for visitors. You can open the web app right now and start exploring, download the iPhone app on the App Store, or get the Android app on Google Play.

Yes, much of the app works offline. Listing information, business details, and your saved favorites are cached on your device. This is especially helpful in rural areas where cell service can be limited.

Some features like real-time directions and live event updates require an internet connection.

Tap the heart icon on any listing to save it to your favorites. You can access all your saved places from the Favorites tab at the bottom of the app. Favorites are stored on your device and don't require an account.

Open any listing and tap the "Directions" button. This will open your phone's default maps app (Apple Maps or Google Maps) with turn-by-turn navigation to the business.

We appreciate your help keeping information accurate! Please email us at [email protected] with the business name and what needs to be corrected. We review every report and update the listing if it needs changing.

Open any event listing and tap the "Add to Calendar" button. This will create an event in your phone's calendar app with all the details including date, time, and location.

You can set it up yourself in minutes — no waiting on us:

1. Create your account (email & password, Google, or an emailed sign-in link).
2. Add your business details and photos.
3. Choose a package and pay securely by card.

We review your listing before it's published to the app. Directory information is compiled from public sources and from businesses, so if you spot a problem, report it anytime. Local Guide is for businesses in and around the communities we serve.

If you signed up with an email and password, yes — we email you a verification link, and you'll need to confirm it before you can submit your listing and check out. (If you signed up with Google or an emailed sign-in link, you're already verified.)

Didn't get the email? Check your spam folder, or use the "resend" option in the portal.

Listings start at $19/month, with higher tiers that add priority placement, more photos, and analytics. Posting events is free with every listing. Monthly plans have no long-term contract.

See the pricing page for the full lineup — and the exact, current price for each package is always shown during sign-up before you pay.

For a limited time, founding businesses pay a reduced rate — most packages bill at the next tier down's price. The discounted price is shown when you choose your package at sign-up.

The best part: if you join before the promotion ends, you keep that founding rate for the life of your subscription, even after prices go up.

Yes. We offer discount codes for groups like military veterans and non-profits. If you have a code, enter it at checkout in your portal — the discount applies on top of any current promotion and recurs on every renewal.

Not sure if you qualify or don't have a code? Contact us and we'll help.

Occasionally — for example, certain non-profits and community organizations. Complimentary listings are arranged with our team (no card required). If you think your organization qualifies, reach out and we'll take a look.

Yes. You can cancel from your customer portal at any time. Your listing stays live until the end of the period you've already paid for, then it won't renew — no cancellation fees.

See our Terms of Service for full policy details.

Sign in to your customer portal and edit your listing directly — hours, contact info, photos, and description. Significant changes may be re-reviewed before they go live.

Paid listings include a customer-portal dashboard with:

• Listing Views: how many people viewed your listing
• Phone Calls: taps on your phone number
• Directions: requests for directions to your business
• Website Clicks: visits to your website from the app
• Trends: week-over-week and month-over-month comparisons

You can create and manage events right from your customer portal. Posting events is free for all listing customers — each event is reviewed before it goes live.

See the pricing page for what's included with each package.

Try these troubleshooting steps:

• Check your internet connection
• Close and reopen the app
• Make sure you have the latest version installed
• Restart your phone

If problems persist, email [email protected] with your device type and a description of the issue.

The app stores minimal data locally on your device (favorites and preferences). To delete this data:

• iPhone: Delete the app, which removes all local data
• Android: Go to Settings > Apps > Local Guide > Clear Data, or delete the app

For business customers who want to delete account data, see our Privacy Policy for the data deletion request process.

The customer portal supports several sign-in options: sign in with Google, email and password, or an emailed sign-in link. If you forget your password, use the “Forgot password” link on the login page to reset it, or request an emailed sign-in link instead. Check your spam folder if an email doesn't arrive within a few minutes.