Terms of Service

1. Acceptance of Terms

By downloading, accessing, or using the Local Guide mobile application or website (collectively, the "Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the updated Terms.

2. Description of Service

Local Guide provides an informational platform featuring:

• Local business listings (restaurants, lodging, outdoor activities, shops, and services)
• Community events and activities
• Sponsored content and promotions
• Maps and location information

The Service is designed to help visitors and residents discover places and events in the communities we serve. All content is provided for informational purposes only.

3. No Guarantee of Accuracy

While we strive to provide accurate and up-to-date information, we make no guarantees regarding the accuracy, completeness, or reliability of any content displayed in the Service. This includes but is not limited to:

• Business hours of operation
• Addresses and location information
• Pricing and availability
• Event dates, times, and details
• Ratings, reviews, and third-party data
• Contact information

We recommend contacting businesses or event organizers directly to confirm details before making plans.

4. Business Listings

4.1 Where Listing Information Comes From

Business listings are compiled from public sources and from information businesses give us. Listings are reviewed before they are published, but we do not verify every detail, and information can change or become out of date.

4.2 No Endorsement

The Service displays information about local businesses and events but does not endorse or guarantee the quality, safety, or reliability of any listed business, service, or event. Some businesses pay for listing packages that place them higher in lists; placement order reflects the package a business has chosen, not a rating or recommendation.

4.3 Businesses We Do Not List

To keep the Service family-friendly, we do not list:

• Adult entertainment, sexually oriented businesses, and escort services
• Massage parlors (licensed massage therapists and spas may be listed at our discretion)
• Marijuana dispensaries and cannabis businesses, except licensed businesses in states where state law allows medical or adult-use cannabis
• Payday, car-title, and similar short-term lenders

Individual markets may also decline additional types of business to reflect their community. We may also decline any other business or content we consider inappropriate for the Service.

4.4 Our Right to Edit or Remove Listings

We may edit, decline, or remove any listing or content at any time, for any reason, including listings that are part of a paid package. If we remove a paid listing for reasons other than a breach of these Terms, the refund terms in Section 8.3 apply.

4.5 Corrections and Disputes

If a listing is wrong, or you believe a business should not appear, tell us through the contact form or at [email protected]. A business owner or authorized representative may also ask us to correct or remove their business's listing. We review every report and decide what to change, and we may ask you to show that you represent the business.

4.6 Content You Submit or Claim

If you submit, claim, or edit content for a listing, you grant us the content license described in Section 7.4, and you confirm you have the right to provide that content.

5. Third-Party Services

The Service integrates with third-party services to provide certain features. These may include:

• Mapping and navigation services (Google Maps)
• Cloud hosting and data storage
• Analytics services
• Authentication services

Your use of these integrated services is subject to their respective terms and privacy policies. We are not responsible for the availability, accuracy, or content provided by third-party services.

6. Sponsored Content

The Service may display sponsored content, featured listings, and promotional materials from local businesses and organizations. Sponsored content is clearly identified where applicable.

The inclusion of sponsored content does not constitute an endorsement, recommendation, or guarantee by Local Guide. Users should exercise their own judgment when interacting with sponsored businesses or services.

7. Sponsor and Advertiser Terms

The following terms apply to businesses, organizations, and individuals who purchase sponsorship packages, featured listings, or advertising placements ("Sponsors").

7.1 Service Agreement

By purchasing a sponsorship or advertising package, you agree to these Terms of Service and any additional terms specified in your invoice or service agreement. Sponsorship packages provide promotional placement within the Local Guide app and/or website as described at the time of purchase.

7.2 Payment Terms

• Payment is due upon receipt of invoice unless otherwise agreed in writing
• Monthly subscriptions are billed in advance on a recurring basis
• Subscriptions renew automatically at the end of each billing period (monthly or annual) until you cancel. You can cancel anytime from My Listings in the customer portal (see Section 8)
• One-time packages, such as Peak Season Coverage, are charged once and do not renew. Seasonal coverage is sold only during the season (May 1 through September 30 unless stated otherwise) and ends after its last day; to return the next season, purchase it again
• Annual subscriptions are billed in full at the start of the subscription period
• All prices are in US dollars and do not include applicable taxes
• Late payments may result in suspension of services after 15 days past due
• We reserve the right to modify pricing with 30 days notice for renewal periods

7.3 Sponsor Content and Responsibilities

Sponsors are responsible for:

• Providing accurate and current business information
• Ensuring all submitted content (text, images, logos) does not infringe on third-party rights
• Promptly notifying us of any changes to business information
• Complying with all applicable laws, regulations, and advertising standards
• Maintaining valid business licenses and permits as required by law

We reserve the right to edit, modify, or reject any content that violates these terms, contains inaccurate information, or is otherwise inappropriate for the Service.

7.4 Content License

By submitting content (including but not limited to business descriptions, photos, logos, and promotional materials), Sponsors, and anyone else who submits, claims, or edits listing content, grant Local Guide a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and distribute such content in connection with the Service and related marketing activities. This license continues for the duration of the sponsorship or listing and for a reasonable period thereafter for archival purposes.

7.5 Analytics and Reporting

Sponsors with eligible packages receive access to analytics data through the Customer Portal. Analytics data is provided for informational purposes and may include estimates. We do not guarantee specific performance metrics, traffic levels, or business outcomes from sponsorship.

7.6 No Exclusivity

Unless explicitly stated in a separate written agreement, sponsorship packages are non-exclusive. We may accept sponsorships from competing businesses in the same category or geographic area.

8. Cancellation and Refund Policy

8.1 Cancellation by Sponsor

• Monthly Subscriptions: Cancel anytime before your next renewal date. Cancellation stops future billing, and your listing will remain active until the end of the current paid period.
• Annual Subscriptions: Cancel anytime. No refunds are provided for unused portions of annual subscriptions, but your listing will remain active until the end of the paid period.
• Custom Packages: Cancellation terms as specified in your service agreement.

To cancel, sign in to your customer portal and cancel your subscription at any time. You may also email [email protected] with your business name and we will process the cancellation for you.

8.2 Refunds

• Monthly subscriptions are generally non-refundable once the billing period has begun
• Refunds may be considered on a case-by-case basis for service issues caused by Local Guide
• If we are unable to fulfill the services as described, we will provide a pro-rated refund for the unused portion
• Refund requests must be submitted within 30 days of the charge in question

8.3 Cancellation by Local Guide

We reserve the right to cancel any sponsorship at any time for:

• Violation of these Terms of Service
• Non-payment after reasonable notice
• Submission of false, misleading, or harmful content
• Conduct that damages the reputation or integrity of the Service
• Closure or discontinuation of the Service

If we cancel for reasons other than your breach of these terms, we will provide a pro-rated refund for any unused prepaid period.

8.4 Effect of Cancellation

Upon cancellation or expiration of a sponsorship:

• Featured placement and promotional benefits will end
• Access to the Customer Portal analytics will be terminated
• Basic listing information may remain in the app at our discretion (as a free listing)
• You may request removal of all listing information by contacting us

9. Customer Portal Terms

The following terms apply to users accessing the Local Guide Customer Portal.

9.1 Account Security

You are responsible for maintaining the confidentiality of your portal login credentials. You agree to notify us immediately of any unauthorized access to your account. We are not liable for any loss or damage arising from unauthorized use of your account.

9.2 Permitted Use

The Customer Portal is provided for the purpose of viewing your analytics, managing your listing information, and communicating with Local Guide. You may not use the portal to:

• Access data belonging to other customers
• Attempt to reverse engineer or exploit the portal systems
• Share login credentials with unauthorized parties
• Use automated tools to access or extract data

9.3 Data Confidentiality

Analytics and performance data provided through the portal is confidential and intended solely for your internal business use. You agree not to publicly disclose specific analytics data without our written consent.

10. Acceptable Use

When using the Service, you agree not to:

• Use automated systems (bots, scrapers, crawlers) to access or collect data from the Service, except for ordinary search-engine indexing of our public pages and tools explicitly authorized by Local Guide
• Attempt to gain unauthorized access to any part of the Service or its systems
• Interfere with or disrupt the Service or servers
• Use the Service for any unlawful purpose
• Reproduce, distribute, or create derivative works from the Service content without permission
• Impersonate any person or entity
• Circumvent any access controls or security measures

11. Admin Access

Access to administrative features of the Service is granted at our sole discretion to authorized personnel only. We reserve the right to:

• Grant, modify, or revoke admin access at any time without notice
• Monitor admin activity for security and quality purposes
• Require acceptance of additional terms for admin access

Administrators are responsible for maintaining the confidentiality of their credentials and for all activities conducted under their accounts.

12. Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, LOCAL GUIDE DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

IN NO EVENT SHALL LOCAL GUIDE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO:

• Errors or inaccuracies in content
• Personal injury or property damage resulting from reliance on the Service
• Unauthorized access to your data
• Service interruptions or technical failures
• Actions of third-party businesses or event organizers

13. Modifications to Service

We reserve the right to modify, suspend, or discontinue any part of the Service at any time without prior notice. We may also update, change, or remove content, features, or functionality. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

14. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Commonwealth of Kentucky, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall be resolved in the courts of Kentucky.

15. Contact Information

If you have questions about these Terms of Service, please contact us: